Dear Sir / Madam,
“I wanted to take a few minutes and commend your company for the excellent service I have received for the past couple of years. About a year and a half ago, I had a real mice problem in my home in Annandale. Howard came over and checked the place out and about a week or so after the treatment began, I never saw another mouse. I am now renting my house in Annandale, but continue your service there to make sure it stays mouse and bug free.
I moved in with my Dad this summer and recently we had noticed some odd beetles in the house. My first call was to Connors. I was surprised and delighted to see that it was Howard who showed up to check out the problem. He is professional, knowledgeable and a real asset to your company. He knew right away what the beetle was (a stink bug!) My Dad and I were so relieved as you can imagine. He thoroughly checked the rest of the house and gave us a clean bill of health. You need to give him a raise. He is a definite asset to your business. Particularly when I was so upset about the mice in my house, he was calm and reassuring and set up a treatment that started right away.
I would also like to say that I really like the technician who comes to my Falls Church home(I’m sorry, but I do not recall his name). But I would like to put in a good word for him as well, he does a through job and is always a fun person to talk to.
You have great people on your team. Excellent service from the person who answers the phone to the technicians. I have already recommended you to my boss, who uses you, and will continue to do so. You’re like the Nordstrom’s of pest control!”
Falls Church, Va